SHIPPING AND RETURNS
Purchases made from our online store cannot be returned after purchase. However, if you receive a defective product, a product damaged during transit, or an expired product, we will be happy to offer a full replacement free of charge upon receiving sufficient proof of purchase and the defect. To process a replacement, customers must send photographs of the damaged or expired product to us at [support email].
Our Quality Control team will evaluate the product for any defects related to its quality, and if the defect is confirmed, we will replace it with a new one. If the product has expired for any reason, we will immediately replace it.
If your ordered product is not delivered, you may furnish proof of purchase to [support email], and we will redeliver the product promptly.
Customers must inform us of their intent to exchange or replace the damaged/expired product within 48 hours of receipt. Requests made after this window will not be entertained.
We do not entertain third-party claims for refunds or returns.
No returns will be accepted if a customer simply does not like the product after delivery or feels it doesn't meet expectations.
If you are dissatisfied with your order, please email us at [support email], and our team will respond within 24 hours. We are available Monday to Saturday, 10 AM to 6 PM IST.